Technical Services

More than a help desk...

CAD Affiliates offers a wide variety of technical services to enhance your product experience.  From integration and development support, to onsite installation and training, our technical staff are here to help.


Customer Support from CAD Affiliates is so much more than an ordinary help desk.  We are not a call center.  When you call us, you will talk with a real person in the US, who knows and understands the product, and knows that you need to get back to work.  If we cannot solve your problem quickly, your issue will be immediately escalated to the manufacturer themselves.


Below is an overview of all of our Technical Services and Customer Support.  Whether you bought the product last week, or many years ago, we can help you.

 

Contact us and let our technical staff connect you with the service and support plan you need.

For Customers Only

If you are an existing CAD Affiliates customer, and require technical support or services, please contact us directly.


Our customers are our priority.

CUSTOMER SUPPORT

Technical Services and Customer Support

Keep your product in good working order.

We believe that using the best products means never having to call for support.  But sometimes, you may need a little help.


Our Annually Renewable Maintenance plans include phone support (weekday business hours), email support, and product-level upgrades, all at no charge.

If we can't fix it, we will get it fixed.

Our support staff have the experience and the knowledge to quickly resolve most issues.  But sometimes, the situation requires assistance from the manufacturer.


Our Support Escalation program, combined with long-standing partner relationships means that we can go directly to the developer and get you the help you need.

Make the most out of your products.

Protect the investment you have made in these products, and take full advantage of the resources and features available.


On request, we can provide product documentation (user guides/manuals), information on past purchases, and in some cases even trade-in value on products you no longer use.

We can even come to you.

Most technical services and support can be successfully provided by email or phone.  But sometimes, the situation may require an onsite professional.


Onsite services including installation, set-up, and training, are available for all hardware products.  Remote connection services, as required to resolve a support issue, are available for all software products.

Next-Level Support

If you are using our products as an integral part of a greater solution, we can arrange for your development staff to communicate directly with the manufacturer.


Contact sales@cadaus.com regarding APIs, SDKs, and other integration products.

Support Programs

Annually renewable maintenance programs are available for all products.  Maintenance includes phone support (weekday business hours), email support, and product-level upgrades at no charge.


As a courtesy for our customers covered by Annual Maintenance, we offer recurring billing, historical records searches, and subscription options for some products.


CAD Affiliates customers already enjoy support included with their purchase.  If you are not a current customer, or you need additional support or services, contact us and we can put a plan together to meet your needs.


CAD Affiliates customers needing technical support should click here.

Contact Us

We're Here to Help!

CAD Affiliates

1108 Soldiers Field Drive, Sugar Land, Texas 77479, United States

+1 281 340 7515 (voice) | sales@cadaus.com | support@cadaus.com

We are located in the Greater Houston Area and serve the US and North America markets.

We look forward to working with you!