Customer Support from CAD Affiliates is so much more than an ordinary help desk. We are not a call center. When you call us, you will talk with a real person in the US, who knows and understands the product, and knows that you need to get back to work. If we cannot solve your problem quickly, your issue will be immediately escalated to the manufacturer.
Whether you bought the product last week, or many years ago, we can help you.
If you have any of our products and need assistance, please contact us directly.
We believe that using the best products means never having to call for support. But sometimes, you may need a little help.
Our Annually Renewable Maintenance plans include phone support (weekday business hours), email support, and product-level upgrades, all at no charge.
Our support staff have the experience and the knowledge to quickly resolve most issues. But sometimes, the situation requires assistance from the manufacturer.
Our Support Escalation program, combined with long-standing partner relationships means that we can go directly to the developer and get you the help you need.
Protect the investment you have made in these products, and take full advantage of the resources and features available.
On request, we can provide product documentation (user guides/manuals), information on past purchases, and in some cases even trade-in value on products you no longer use.
Most technical services and support can be successfully provided by email or phone. But sometimes, the situation may require a remote connection to resolve a support issue.
If you are using our products as an integral part of a greater solution, we can arrange for your development staff to communicate directly with the manufacturer.
Contact firstname.lastname@example.org regarding APIs, SDKs, and other integration products.