Customer Support from CAD Affiliates is so much more than an ordinary help desk.  We are not a call center.  When you call us, you will talk with a real person in the US, who knows and understands the product, and knows that you need to get back to work.  If we cannot solve your problem quickly, your issue will be immediately escalated to the manufacturer.

Whether you bought the product last week, or many years ago, we can help you.


If you have any of our products and need assistance, please contact us directly.



Keep your product in good working order.

We believe that using the best products means never having to call for support.  But sometimes, you may need a little help.

Our Annually Renewable Maintenance plans include phone support (weekday business hours), email support, and product-level upgrades, all at no charge.

If we can't fix it, we will get it fixed.

Our support staff have the experience and the knowledge to quickly resolve most issues.  But sometimes, the situation requires assistance from the manufacturer.

Our Support Escalation program, combined with long-standing partner relationships means that we can go directly to the developer and get you the help you need.

Make the most out of your products.

Protect the investment you have made in these products, and take full advantage of the resources and features available.

On request, we can provide product documentation (user guides/manuals), information on past purchases, and in some cases even trade-in value on products you no longer use.

Live Support

Most technical services and support can be successfully provided by email or phone.  But sometimes, the situation may require a remote connection to resolve a support issue.

Next-Level Support

If you are using our products as an integral part of a greater solution, we can arrange for your development staff to communicate directly with the manufacturer.

Contact regarding APIs, SDKs, and other integration products.

Contact Us

We're Here to Help!

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

CAD Affiliates

1108 Soldiers Field Drive, Sugar Land, Texas 77479, United States

+1 281 340 7515 (voice) | |

We are located in the Greater Houston Area and serve the US and North America markets.

We look forward to working with you!